a. On demand service request.

–  App user will be able to request on demand assistance on the spot by providing live geo location to service provider nearby. In this case, reduce the wait time.

b. Search for services provider nearby. – App user will be able to search for service provider nearby.

– App user can book for their prefered services and date/time ahead hence reduce the waiting time.

– With live chat and contact number in app, user can get the best and fast response from the service provider.

– With rate and review function, user can provide feedback to help service providers improve their services.

– App user can use the smart search function to search for FAQ and service guides in app hence providing first hand information to help themself.

Google had finally announced for mobile-first indexing starting September 2020. This is because Google found that 70% of the search research are from mobile devices. Before that, Google will still crawl and index website from desktop, but near future it will prioriotize indexing mobile version of your websites.

Mobile-First Indexing refers to Google will predominantly use mobile version of the content for ranking and indexing. Google used to index based on desktop version of a website. But since majority of the users are shifting to mobile devices, indexing are done on mobile content moving forward.

If you are not sure whether you site are mobile first, head over to https://search.google.com/test/mobile-friendly to check. For more guideline, you can go to https://search.google.com/test/mobile-friendly.

In short, the traffic from mobile devices are increasing. Supporting mobile display is more relevant than ever. You will gain better visibility from users and index better from Google.

Chatbot, which is powered by technologies such as Natural Language Processing (NLP) and Artificial Intelligence (AI), can assist customers at all stages in the marketing funnel. It improves content distribution to locating the right products and services.

Besides, Chatbot can be integrated into wide variety of customers-to-business interactions. It enhance customers in various ways :

Greeting on meeting

Upon customers visit on your site, chatbot prompt with a series of function and enhance customers experience. Chatbot can greet consumer that previously visited the site and provide them with latest product that might fit their interests. As a result, customers will enjoy visiting your site which will boost your sales and revenue.
Next, you can localize the user experienced based on consumer given location. A study shows that consumers aren’t eager to spend money on things that they dont understand fully. Chatbot that can converse in consumer’s language can solve this issue efficiently.

Often times, customers from e-commerce platforms abandon their carts. Hence, every site should aim to reduce the rate of customer that put purchases on hold.
Many businesses utilize email to notify their customers about forgotten sales. However, research indicates that chatbot have a higher CTR (click through rates) that email marketing.
Chatbot is comparatively more friendly, addressing customers queries on site, and conversational.
With that, it can be further enhance by pushing customers forward by giving discount and promo code. Chatbot can do that when user are browsing on your website, which brings more value compare to email marketing.

Chatbot are a great way to motivate customers to share their preferences and contact details in order to improve shopping experience.
Some users might not be comfortable sharing their contact numbers, but are more inclined to share their social media accounts, whic make it a great way to keep your clients updated on your offers and sales.

Chatbot can provide customers centric content. Especially if you are operating an e-commerce platform within specific niche industry. Your customers would be interested to informed on new products and informations. For example, your customers are interested in gadgets. Regularly providing reviews on the latest products will improve engagement with them and hence build a trust for your brand.

Chatbot works wonder when handling customer Q&A and inquiries. Anytime your customers have questions about the products or services, they can get help from chatbot. It’s comparatively more effective than on page FAQ sheet because chatbot are programme to learn and understand on human language.